Privacy Policy

FOLKTALE Ltd (“we,” “us,” or “this site”) respects your privacy. This policy describes how we handle personal information in line with applicable laws in Japan and good practice.

1. Information we collect

We may collect personal information when you:

• Order products or contact us (name, email, address, phone, payment-related information as needed)
• Use our site (device type, browsing data, IP address, etc., via cookies and analytics tools; often not individually identifiable)

2. How we use information

We use personal information only for:

1. Processing orders, payments, shipping, and after-sales support
2. Responding to inquiries and necessary communications
3. Improving our services and understanding usage (statistics and analysis)
4. Security and fraud prevention related to operating the site

3. Sharing and processors

We do not disclose personal information to third parties without your consent, except:

• When required by law
• When necessary to protect life, body, or property and obtaining consent is difficult
• When cooperating with government or public bodies under law

We may provide data to processors (e.g. payment providers, warehousing and shipping partners) only as needed for their work. We require appropriate management and supervision.

4. Security

We take reasonable steps to protect personal information against unauthorized access, loss, alteration, or leakage.

5. Disclosure, correction, and deletion

If you request access, correction, or deletion of your personal information we hold, we will verify your identity and respond within reasonable bounds under applicable law.

6. Cookies and analytics

We may use cookies to improve the site and understand usage. Cookies are not used to identify you personally unless combined with other data.

We use tools such as Google Analytics. These tools use cookies to collect traffic data; such data is typically anonymous. You can disable cookies in your browser; some features may not work as intended.

7. Disclaimer

We aim to keep information accurate, but we do not guarantee completeness or safety. We are not liable for damages arising from use of this site. Content may change or be removed without notice.

8. Changes to this policy

We may update this policy when laws or our services change. The version posted on this page applies from the time of posting.

9. Operator

Operator: FOLKTALE Ltd

Contact: contact@folktale.jp