Privacy Policy

FOLKTALE (“we,” “us,” or “this site”) respects your privacy. This policy describes how we handle personal information in line with applicable laws in Japan and good practice.

1. Information we collect

We may collect personal information when you:

• Order products or contact us (name, email, address, phone, payment-related information as needed)
• Sign in or create an account for HALFTONE and related online services (email, authentication identifiers, and other fields you provide)
• Subscribe to paid plans: information processed by payment providers (including Stripe, Inc.) for transactions and billing (identifiers and related data as needed; card details are handled under the provider’s policies and security standards)
• Use our site (device type, browsing data, IP address, identifiers related to login sessions, etc., via cookies and analytics tools; some data may not identify you on its own)

2. How we use information

We use personal information only for:

1. Processing orders, payments, shipping, and after-sales support
2. Responding to inquiries and necessary communications
3. Improving our services and understanding usage (statistics and analysis)
4. Security and fraud prevention related to operating the site
5. Issuing accounts and authentication, and operating HALFTONE and related online services
6. Managing subscriptions (contracting, billing, renewal, cancellation) and related communications and records

3. Sharing and processors

We do not disclose personal information to third parties without your consent, except:

• When required by law
• When necessary to protect life, body, or property and obtaining consent is difficult
• When cooperating with government or public bodies under law

We may provide data to processors or have it processed on their systems only as needed for their work, including:

• Payment providers (e.g. Stripe, Inc.)
• Authentication and cloud infrastructure providers (e.g. Firebase and Google Identity Platform from Google LLC)
• Warehousing and shipping partners

We require appropriate management and supervision under contract.

Some processors may host servers or data centers outside Japan. In that case, personal information may be handled under the laws of the relevant country. We supervise processors contractually and review security measures as appropriate.

4. Security

We take reasonable steps to protect personal information against unauthorized access, loss, alteration, or leakage.

5. Disclosure, correction, and deletion

If you request access, correction, or deletion of your personal information we hold, we will verify your identity and respond within reasonable bounds under applicable law.

6. Cookies and analytics

We may use cookies to improve the site and understand usage. For sign-in and account features, we may store identifiers using cookies or similar technologies as needed (purposes are described in Section 2). For analytics-focused cookies, we aim to work with aggregated or anonymous traffic data where feasible.

We use tools such as Google Analytics. These tools use cookies to collect traffic data; such data is typically anonymous. You can disable cookies in your browser; some features may not work as intended.

7. Disclaimer

We aim to keep information accurate, but we do not guarantee completeness or safety. We are not liable for damages arising from use of this site. Content may change or be removed without notice.

8. Changes to this policy

We may update this policy when laws or our services change. The version posted on this page applies from the time of posting.

9. Operator

Operator: FOLKTALE

Address:
〒690-0826
島根県松江市学園南1-13-13 クリーンハイツS205
Japan

Contact: contact@folktale.jp